Exchange and return

How do I return my item(s)?

Does the product not meet your expectations, or did you order the wrong item? If the product(s) are in original condition, have not been mounted before and are in undamaged packaging, you can return them within 14 days. Please read the steps below carefully and download the return form .

  1. Check whether the product and the packaging are undamaged, keep in mind that not all products can be taken back. View the conditions below.
  2. Print out the return form and fill it in completely for a quick handling.
  3. Prepare the package for shipment and make sure that the return form is included in the package.
  4. Shipping costs of your return are always for the account of the customer. Make sure your package has sufficient postage.
  5. Send to; KTM shop, Honderdland 173, 2676LT, Maasdijk

We will refund the relevant amount to you from the moment we have processed your return shipment in our warehouse and assessed whether everything is complete, unused and undamaged. Follow these steps even if you have informed us that you wish to cancel your purchase.

When your return is approved, we'll send you a confirmation email and initiate the refund. You will receive the refund within approximately 3 working days via the same method with which you paid for the item or items.

Do you want to exchange something and have you also indicated this on the return form ? Then the return costs are for your account and we will pay the shipping costs of the new order.

What are the conditions for returning my item(s)?

You can return your online order within 14 days of receipt without giving any reason. If you have received items from an order consisting of multiple packages, the return period starts on the day you received the last package.

Items purchased in the online shop cannot be exchanged or returned in-store.

If you have made a wrong product choice yourself and you wish to receive a different item, you must pay the return costs yourself and we will pay for the new delivery.

It is possible to return sale items.

To be able to fully reimburse your returned items, you must return the items in appropriate, sturdy packaging. The articles must not have been used, worn or damaged more than necessary as a result of determining the nature, characteristics and functioning of the articles. If you are not entirely sure whether the product is what you are looking for, open the packaging carefully. So that we can reasonably resell the product:

  • The item is in its original condition and is in the original packaging.
  • Clothing has the originally attached labels.
  • Accessories include all parts of the original packaging.
  • Shoes are in the original shoe box.
  • For products with a polyethylene protective liner: if the protective liner is removed, the product cannot be returned or replaced for health protection reasons.
  • Clothing may be tried on but not worn.

Which products cannot be returned?

Because these items are ordered exclusively for you from the manufacturer, we cannot take the above products back, and they are excluded from our return policy. If there is a production error, please contact us.